Refund Policy
This policy explains when registration payments are non-refundable, which exceptional payment issues may be reviewed, and how approved refunds are processed.
Last updated: July 25, 2026
Important: NEW2AN registration fees are generally non-refundable. Any approved refund will be returned to the original payment method; it cannot be redirected to another card, bank account, or wallet.
1. Scope
This Policy applies to conference-registration payments made through new2an.com or a payment link issued for NEW2AN.
2. Participant cancellation
Registration fees are non-refundable when a participant cancels, cannot attend, does not obtain travel documents, misses a deadline, or does not present an accepted paper. Travel, accommodation, visa, insurance, and other personal expenses are also not refundable by NEW2AN.
3. Duplicate or erroneous payments
A verified duplicate charge or an amount collected because of a payment-processing error may be refunded after reconciliation with the payment gateway. The participant must provide the order reference, payment date, amount, payer name, and evidence of the duplicate or erroneous debit.
4. Failed transactions
If the payment gateway reports a failed transaction but your account has been debited, contact the organizers promptly. The transaction will be traced with the payment provider. Any reversal or refund will be made to the original payment method.
5. Conference cancellation by the organizers
If the conference is cancelled by the organizers and is not replaced by an equivalent online or rescheduled event, registered participants will be informed of the available remedy, which may include transfer of registration or refund of the conference registration fee. NEW2AN is not responsible for travel, accommodation, visa, currency-conversion, bank, or other third-party costs.
6. Programme, venue, date, or delivery-mode changes
Reasonable changes to the programme, speakers, venue, schedule, dates, or delivery mode do not normally qualify for a refund when the conference continues to provide substantially the same event or participation opportunity.
7. How to request review of a payment
Email new2an@crisglobal.org from the address used during registration. Include the participant's name, order or transaction reference, amount, payment date, paper identifier if applicable, and a clear explanation with supporting evidence.
8. Processing time
After all required information is received, approved refunds are normally submitted to the payment provider within 7–14 business days. The time taken by the card issuer, bank, or payment provider to display the credit is outside NEW2AN's control. Currency differences and bank or gateway charges may not be recoverable.
9. Chargebacks
Please contact the organizers before initiating a chargeback so that the transaction can be investigated. This does not restrict any rights available under applicable law or the rules of your payment provider.
